Last Updated March, 22, 2004, 3:02 PM EST
Swyrich Corporation, the parent company of International Coats of Arms (ICA), has created this privacy statement in order to demonstrate our strong commitment to protecting your privacy. This statement discloses how we collect and disseminate information.
Contact Information
ICA welcomes your comments regarding this privacy statement; please contact us by one of the following means (Phone contact times are Mon-Thur, 9-4; Fri, 9-2; EST).
- Toll Free: 888-265-7099
- Phone: 613-384-9986
- Fax: 613-384-0606
- email (Note: email is a non-confidential means of communication)
- Postal Mail, addressed to
Internation Coats of Arms Privacy
Swyrich Corporation
830 Development Drive
Kingston, ON, Canada, K7M 5V7
Information Collection
If you are a user of our site, but do not use our contact-us forms we
- do not collect any personal information about you
- do track Windows IIS Server Data/http data (such as IP address, browser type, referring web site address, domain name, access times, and which pages were accessed on the site)
This log data is collected in our server logs, so as to help diagnose problems with our Web server, to monitor certain aspects of web queries, analyze trends, and to administer our Web site. This collected information is not linked to any personal information that you may provide when contacting us, or ordering from us.
If you contact us via email or contact form, we require as a minimum
so that we may contact you; additional, opt-in, information may be given so as to describe your request.
ICA does not collect any demographic information.
Third Party Personally Identifiable Information
No third party personally identifiable information is used, nor collected.
Information Usage
If you provide us personal information we use it to
- discuss details for completing your order
- finalize the purchase
Personal information may be disclosed, in good-faith and if necessary, to
- conform to the edicts of law or comply with legal processes served on Swyrich Corporation and its site
- protect and defend the rights or property of Swyrich Corporation and its site
- act in urgent circumstances to protect the personal safety of Swyrich Corporation employees, users of products or services, or members
Information Retention
Personal information is retained in a secure data base. The information is retained as long as you are a customer of ICA, except for credit card details. Credit card details are removed from our secure data base within 90 days, and from secure data base back ups within 120 days.
Information Control
You can control your personal information by sending ICA a request via postal mail (as other means are less secure). If we validate that you are the owner of the data, the information may be updated, or deleted.
We will not sell, give, share, rent, or trade your personal information with any company that is not part of Swyrich Corporation. Within the Swyrich Corporation, information is used for the limited purposes stated here-in. Personal information will only be used for the stated purposes. We also do not allow other companies to offer our customer's products or services, unless you opt-in to receive such notifications (such practice is currently not supported by ICA).
Information Access
We provide you with the means to access the following:
- status of your order by email, fax, or phone
- your personal information, as stated, and restricted, in Information Control sub-section, less the credit card details
You can request access to your information, less credit card details, by contacting our Custom Service Representative.
Employees of Swyrich Corporation do not have access to your personal information, except at the time of order processing, or by the Data Base Adminstrator via secure password access. Admin access would be necessary to address data base maintenance issues, only.
Information Security
We are committed to protecting the security of your personal information from loss, misuse or alteration. We use security technology and procedures to protect information from unauthorized access, use or disclosure. We store information on a global secure server, with limited access, that is located in controlled facilities. When personal information is transmitted, such as a credit card number, we protect it through the use of 128 bit SSL encryption.
Information Protection for Children
ICA is a general audience site, and is not directed at childeren. We do not knowlingly collect any personal information from children. We rate the site as child-safe.
Cookies
Cookies are not used by ICA.
External Links
The ICA site may contain links to external web sites. Please note that when you click on one of these links, you are moving to another web site. We encourage you to read the privacy statements of these linked sites as their privacy policy may differ from ours.
Trade Marks
Any trademark referenced on this site is the property of the trademark owner.
Certification
ICA subscribes to, and or follows the recommendations or ratings of the following organizations:
Enforcement
If you have questions regarding this statement, you should first contact Swyrich Corporation by email, phone, fax, and or postal mail; please allow 2 business days for an acknowledgement reply to your inquiry. If you do not receive acknowledgement of your inquiry, or your inquiry has not been satisfactorily addressed not later then 30 days after it was made, you may log a complaint with one of the following:
Swyrich Corporation enforces this privacy statement within the coporation.
Change Control
This privacy statement will occasionally be updated. When updated, the 'last updated' date at the top of this page will be modified. For significant changes to this statement, ICA will place a prominent notice on this page.
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